Privacy Policy

Last updated: 1 October 2026

This policy explains how Molly Mook House handles your personal information when you visit mollymookhouse.com or shop with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are
Molly Mook House is run by Harfani Commerce LLC, a company registered in the State of Montana, USA (registration number C1570289), 1001 South Main Street, Suite 11623, Kalispell, Montana 59901, United States. You can contact us about privacy at support@mollymookhouse.com.

What we collect

  • Contact details: your name, email address, phone number and delivery and billing addresses
  • Order details: what you bought, when, and how it was delivered or returned
  • Payment information: handled by our payment providers. We don't receive your full card number
  • Messages you send us, for example through our contact form or by email
  • Technical information: your device, browser, IP address and how you use our website, collected through cookies and similar tools

How we use it

  • to process, deliver and support your orders, returns and refunds
  • to answer your questions
  • to keep our website secure and prevent fraud
  • to understand how our website is used and improve it
  • to show you our ads on other websites and social media, and see how they perform
  • to send you marketing emails, only if you've agreed to receive them
  • to meet our legal obligations, such as tax and accounting records

Who we share it with
We only share personal information with the service providers that help us run the store, and only as far as they need it. These include our e-commerce platform (Shopify), payment providers, the overseas suppliers who pack and send your order, delivery carriers, our email service, and analytics and advertising providers. We don't sell your personal information.

Information sent overseas
Some of these providers store or process information outside Australia, including Canada, the United States (where we're based), the United Kingdom, the European Union and the countries where our overseas suppliers are based. When that happens, we take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

Marketing
We only send marketing emails if you've agreed to receive them. Every email includes an unsubscribe link, and you can also ask us to stop at any time.

Cookies
Cookies help our website work, remember what's in your cart, show us how the site is used and measure our ads. Your browser settings let you refuse or clear cookies, although some parts of the site may not work properly without them.

Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Information is kept while it's needed for these purposes, or longer where the law says so.

Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing support@mollymookhouse.com. We'll respond within 30 days.

Complaints
If you have a concern about how we've handled your information, please email support@mollymookhouse.com. We'll look into it and give you our answer in writing within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children
Our store is meant for adults. We don't knowingly collect personal information from children, and if we find out that we have, we'll delete it.

Other websites
This policy only covers Molly Mook House. If you follow a link to another business's website, such as a payment or delivery provider, that website's own privacy policy applies.

Changes
We may update this policy from time to time. The latest version, with the date it was last updated, is always on this page.

Need a hand?
Email support@mollymookhouse.com, call +61 480 008 182 or use our Contact Us page. We're available Monday to Friday, 9am to 5pm (Sydney time) and answer every message within 1–2 business days.

Who runs this store
Molly Mook House is run by Harfani Commerce LLC, a company registered in the State of Montana, USA (registration number C1570289).
Address: 1001 South Main Street, Suite 11623, Kalispell, Montana 59901, United States
Email: support@mollymookhouse.com
Phone: +61 480 008 182