FAQs
Orders
Can I change or cancel my order?
Get in touch quickly and quote your order number. We can usually make changes until the order has been dispatched. Once it's on its way it can't be changed, but you can still return it under our Returns & Refunds policy.
Why might an order be cancelled?
It's rare, but we may need to cancel an order if an item has sold out, the payment doesn't go through, or the order looks fraudulent. If that happens we'll email you, and any payment is refunded in full.
Will I get an order confirmation?
Yes. You'll receive an email straight after you order, and another one with tracking details once your parcel has been dispatched.
Is there a store I can visit?
No. Molly Mook House sells online only. Our business address is for mail, not a store, so please don't send returns there unless we ask you to.
Delivery
Where do you deliver?
We deliver to addresses in every Australian state and territory. We don't ship overseas at the moment.
How much is delivery?
Nothing. Every order ships free with tracking, however much or little you spend.
How long does it take?
We process orders within 1–2 working days, and delivery takes 6–8 working days after dispatch. If something holds your parcel up, we'll let you know.
Returns and refunds
Can I return something I don't want?
Yes. You have 30 days from delivery to ask for a change-of-mind return. Items must be unworn and unwashed, with the tags still attached. Swimwear also needs its hygiene liner in place.
Who pays for return postage?
For a change-of-mind return, you do. If the item turns out to be faulty or isn't what you ordered, the cost is on us.
What if my item is faulty?
Let us know with your order number and a photo. Your rights under the Australian Consumer Law apply, with no 30-day limit for faulty goods.
When will I get my refund?
No more than 14 days after the returned item arrives back with us, paid to the card or account you used.
Sizing and products
How do I pick my size?
Each product page lists the sizes available. If you're between two sizes, we suggest the larger one, and you're welcome to email us before you order.
Will sold-out items come back?
Sometimes. Restocks depend on our suppliers, and when an item is available again it shows as in stock on its product page.
How should I care for my items?
Follow the care label inside each piece. Swimwear lasts longest when it's rinsed in cool fresh water after use and dried in the shade.
Payment
How can I pay?
The options available to you are shown at checkout. You'll find the full list on our Payment Options page.
Do your prices include GST?
Yes. Prices are in Australian dollars and include GST where it applies, so what you see is what we charge. Delivery is free. As we're based in the USA, your bank may add an international transaction fee.
Need a hand?
Email support@mollymookhouse.com, call +61 480 008 182 or use our Contact Us page. We're available Monday to Friday, 9am to 5pm (Sydney time) and answer every message within 1–2 business days.